Please, when opening an order via electronic post (WebMail), respect the following procedure:

• You shall conclude the annex to the Contract on Brokerage with the Eurobroker which defines the right to open an order by e-mail pursuant to the Eurobroker Rules and Internal Instructions;
• After signing an annex from the point 1, the Eurobroker shall grant you a username and a password to access a special web-mail from which it is only possible to send the form for opening an order by e-mail;
• All preparatory actions (all that is necessary to make a decision on all elements of the order) shall be completed before the beginning of the procedure for opening the order;
• You can access the Web mail at the following address: https://trading.eurobroker.ba:9002/
• Once you enter your user data, you need to select the address of the broker to whom you are sending the message with the order elements and enclose the completed form to the attachment and confirm it by sending the message;
• You must submit elements of the order on the prescribed form as an attachment. Any other way is unacceptable;
• If you give inaccurate, illogical, incomplete or inaccurate elements in the form, you shall expect the broker to explicitly request to repeat the procedure in order to get the proper receipt and execution of orders in your best interests;
• You can send elements for two orders on one form. You can send multiple forms at the same time;
• If you want to interrupt the opening of the order for any reason or if you do not want to open the account by the given elements after sending the form to the Eurobroker, you should immediately contact the broker and announce your decision, after which you will receive instructions on the following steps;

Upon the receipt of orders, the Eurobroker's employee check the conditions for receiving orders and they are received and entered into BST if all the prescribed conditions of the order are met. The number of orders from the order book is always linked to the archived electronic record form in the electronic mail management system at the Eurobroker.

If the employee verifies that an open order does not meet all the conditions for admission, the order is rejected, and the client is informed by telephone or by e-mail to the address from which the form with the elements of the order was received.

We remind our users that the e-mail addresses obtained for this purpose cannot be used for any other purpose, because the messages can be sent only to the e-mail addresses of the authorized persons. Any unauthorized action is recorded.

The Eurobroker shall keep electronic records of forms for five years from the day of the order opening.

EUROBROKER a.d. Banja Luka